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Careers with PBC Insurance

Interested in joining our team? We are currently hiring team-oriented talent in the Eugene area for the following position:

Group Insurance Customer Service Agent

This is a full-time position. The ideal candidate is self-motivated, service-oriented, and thrives in a collaborative environment. 

Primary Role: Supporting agents in the sales and service of group insurance products to businesses; provides knowledgeable, friendly and professional service to existing clients and handles administrative and detail-oriented work for producers/agents.

Education: Minimum of a high school diploma; Bachelor's degree or higher with an emphasis on communications/business preferred but not required; should hold a current Oregon Life & Health license or be able to obtain one within 60 days of employment.

Experience: The preferred candidate has:

  • 2 years experience in the insurance industry
  • written and verbal communication with clients and vendors
  • experience with service provider relations

General Duties:

  • General support of agents and administrative tasks
  • Maintain positive and supportive relationships with clients
  • Serve as the first point of contact for client questions
  • Present information in one-on-one and small group situations to clients
  • Data entry, report generation and management of internal databases
  • Process and maintain workflow of new and renewal accounts
  • Work closely with other account managers and CSA's to achieve consistency in processes
  • Communicate with carriers regularly to support agents and clients
  • Maintain current data records for groups: census data, contact information, etc.
  • Collaborate with team to improve current internal policies and procedures
  • Perform additional assigned duties as necessary

Pay & Benefits:

  • $22.00 - $25.00 per hour
  • 401(k) retirement plan with profit-sharing
  • Health insurance with Health Savings Account (HSA) option
  • Flexible spending account (FSA)
  • Dental insurance
  • Vision insurance
  • Life insurance
  • Employee assistance program
  • Flexible schedule
  • Paid training
  • Paid time off

Apply on Indeed